Making It Easy: Learning Through Online Documentation

1st Supervisor: Prof. Dr. Joachim Hasebrook (ISNM)

2nd Supervisor: Prof. Dr. Andreas Schrader (ISNM)

This study focuses on the requirements of documentation and enlightens some key issues for technical writers. It speaks of documentation as one of the most important phases during the whole process of product development and publishing it to the market. It has a flow of different stages of development and extensive examples of distribution. The basic idea is to understand the common human approach/needs, and follow it throughout the documentation process to build it as a stand alone system. Multimedia and Hypermedia based training and documentation is a major focus of the study and it discusses the effects of multimedia development on user education. The document concludes with suggestions on how to improve user education systems while keeping them simple.